TrustMark is a scheme that is endorsed by the government, relating specifically to work that is carried out in and around the home. First established in 2005, the scheme works closely in partnership with consumer groups, industry bodies and the UK government to closely vet businesses and officially endorse their standards of quality.
The vetting process to be awarded the TrustMark certification is both comprehensive and thorough. It is designed specifically to give consumers complete confidence and assurance that the tradespeople they engage to undertake work in and around their homes will deliver high quality, protected work at fair and pre-agreed costs.
TrustMark is managed by an independent board and looks at three important aspects of a business.
Three indicators of a trusted service
The first is technical competence. For a team of our size and scope, there is a vital need to ensure each of our trusted tradesmen is skilled and knowledgeable in their respective fields. That means accreditation with their relevant bodies, such as Gas Safe®, NICEIC, FENSA and OFTEC to name a few. We must also demonstrate a policy of constant investment in our teams, to ensure their skills and qualifications remain up to date and relevant going forwards.
The second aspect is good customer service which GB Electrical & Building Services has always taken pride in as one of our key strengths. When GB Electrical started out back in 1991, we were a much smaller family business, local reputation and word of mouth was vital to our growth. Good customer service was an important part of our overall service then, and still is today.
GB Electrical & Building Services is available to offer help and advice regarding grants, funding, disability adaptations and other projects in and around the home. We always strive to work around our clients with a ‘right first time’ philosophy with excellent customer care at every stage of a project, big or small.
The third aspect of our services that are vital for TrustMark accreditation are our good trading practices. That means using trusted local suppliers and other companies whose ethos matches our own.
GB Electrical & Building Services operate ethically and transparently at all times to offer affordable solutions for everything from basic repairs and household maintenance through to new builds, renovations and a wide range of other large scale jobs.
What does the TrustMark award mean for our business and services?
It means a great deal. Any company can spend time telling potential clients how good they are. However, accreditation and reputation mean a great deal.
GB Electrical & Building Services are proud to be able to offer the following benefits to homeowners, thanks to TrustMark:
- We can offer even greater levels of choice, confidence and protection to our customers when they search for and select tradespeople to undertake work in and around their properties.
- We can deliver confidence and clarity with branded invoices and quotes with communication and project updates sent via the TrustMark Business Portal.
- We can demonstrate our qualities as a government endorsed business
Visit the TrustMark website for more information on the benefits for consumers when looking for trusted local tradespeople. Our friendly, professional team are also available to offer help, support and advice.