Answers
Frequently asked questions
Straight answers to the questions private clients, local authorities and housing associations ask us most. If your question is not here, our team is happy to help.
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About GB Group
What does GB Group do?
GB Group is a property and asset management company with its headquarters based in Hereford. We deliver repairs, planned and responsive maintenance, empty property refurbishment, adaptations, kitchens and bathrooms, electrical and gas work, groundworks and compliance testing for a range of clients including private clients, local authorities and housing associations across the UK.
Where is GB Group based and what areas do you cover?
Our head office is in Hereford and we operate from regional offices across England and Wales:
- Hereford head office, covering Herefordshire, Worcestershire and Gloucestershire
- Telford, covering Shropshire
- Donnington, covering the West Midlands
- Cardiff, covering South and Mid Wales
- Haverfordwest, covering South and Mid Wales
- Swindon, covering Oxfordshire and the South West
Is GB Group directly employed or does it use subcontractors?
Our main workforce is directly employed and supported by a fully vetted supply chain of sub-contractors undertaking specialist work. That means one accountable team and consistent quality from the start of a job to handover.
What accreditations does GB Group hold?
We hold ISO 9001, ISO 14001 and ISO 45001 certification and are NICEIC approved and Gas Safe registered. We are also CHAS accredited, Constructionline Gold, Cyber Essentials certified and SafeContractor approved.
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Working with us
Do you work with local authorities and housing associations?
Yes. A large part of our work is for social landlords, delivered to agreed standards with transparent reporting. We handle responsive repairs, empty property turnarounds, planned maintenance and compliance programmes across housing stocks of all sizes.
Can private clients use GB Group directly?
Yes. Private clients can come to us directly for adaptations, kitchens, bathrooms, repairs and more, with a clear fixed quote and GB Group as a single point of contact.
How do I get a quote?
Contact us by phone on 01432 272 188 or through the contact form on this site. Tell us about the property and what you need and our team will arrange a survey or quote.
What are your opening hours?
Our offices are open Monday to Friday, 08:00 to 16:30. For social housing partners we also coordinate urgent and out of hours works as agreed.
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Standards and safety
Is your gas and electrical work certified?
Yes. Gas work is carried out by Gas Safe registered engineers, oil heating work by OFTEC registered engineers and electrical work by NICEIC registered electricians, with the appropriate safety certificates issued on completion.
How do you handle damp and mould?
We diagnose the root cause of damp and mould rather than only treating the symptoms, then carry out lasting repairs and ventilation improvements in line with current social housing guidance.
Do you provide reporting for compliance?
Yes. We manage compliance such as EICR electrical reports and gas safety checks as an organised programme, with clear scheduling and reporting so your properties stay certified and audit ready.
Still have a question?
Call us or send a message and a member of the team will get back to you.