Client satisfaction builds reputations, but it does a lot more too; it creates job satisfaction and delivers opportunities for exciting new partnerships and growth.

At GB Electrical & Building services Ltd, the sheer range of projects we undertake and the broad range of clients we serve; means that client satisfaction can mean fulfilling a wide range of different things for very different clients.
Whether we are carrying out void property maintenance across multiple properties, installing disability adaptations for a homeowner, fitting a single grab rail or a full kitchen refit program for a housing association, one thing that is essential across the board is quality.
Quality of workmanship, quality of materials and quality of service.

Our commitment to quality

Our GB Electrical & Building Services Quality Policy helps us to deliver the overall quality assurance that leads to client satisfaction.

The policy clearly identifies the expectations and interactions of every member of our team, from our senior leadership teams and employees, to the subcontractors and suppliers we carefully choose to partner with.

The Policy aims to ensure compliance, regular auditing and the highest levels of quality of materials and workmanship; it is informed by our Core Operating Values, such as:

  • High quality services and products at every project stage
  • The delivery of all works on-time, correctly installed and to budget
  • To always be reactive and responsive to customer requirements
  • The provision of a personal service, designed to meet and exceed expectations
  • To build long-term relationships based on integrity, honesty and trust

These are all things that go a long way towards genuine client satisfaction.

Encouraging feedback

We never miss an opportunity to give a voice to our clients and listen carefully to the things they tell us.
Client satisfaction has always been vitally important to our company and its reputation, we never forget it has been a key ingredient of our growth over the last thirty years and will continue to be a key indicator of our performance going forwards.
We share our feedback extensively and always welcome the thoughts and opinions of every customer.

Sourcing the right people and the best people

Many members of our trusted trade teams live in the areas and communities we serve. They are not just highly skilled and reputable in their individual trades but also thoughtful, kind and personable on-site, always looking for an opportunity to go the extra mile and put people at ease.

This can have a real impact on much of our work in the homes of elderly or vulnerable clients, people for whom the intrusion of workmen and the upheaval of having work undertaken in their homes can be very stressful.

A ‘right first time’ philosophy

However big or small a job might be, we never underestimate the power of a positive attitude. We always aim to get it right first time, to deliver projects within budgets and meet deadlines

  • Getting things right first time can be a challenge, but it is a challenge we constantly rise to by doing the following:
  • Offering a tailored service for home adaptations
  • Providing clear and easy to understand communication and listening to our customer’s needs and concerns
  • Delivering impartial help and advice for homeowners
  • Fair and competitive pricing
  • Using only trusted local supply chains and building long-standing relationships with subcontractors
  • Instilling our trade teams with a polite and positive ‘can do’ attitude

If you would like to learn more about how we go the extra mile to ensure client satisfaction, or share your own feedback on our services, get in touch. We’d love to hear from you.