We spoke to Jane Empson, Maintenance Administrator from Choice Care who has been overseeing the repairs and maintenance for a selection of Nursing Homes in Herefordshire that we have been supporting.

“…I’m so happy they are working with us, it’s so nice to have a company I can rely on…”


Why did you choose GB Electrical & Building Services Ltd to complete the work?

We have recently taken over nine properties in the area and were looking for a contractor who was able to help us with our property repair and maintenance. We received a call from GB offering their services and it has gone from there. It is all go, at the moment, they are doing so much for us from electrical, plumbing, painting and decorating. Craig has been fantastic, we’re currently planning for them to help us with our roofing repairs, painting, garage door replacement and installing new CCTV along with general home maintenance.


Did the service meet your expectations?

100% – I’ve not met the builders personally but I have received no complaints from the property managers who have dealt with them. We used to have individual contractors and they would mess us around so much. It was a real nightmare until GB came onto the scene.

Craig, the project manager, is always on time, he always comes back to me. I can’t fault him one bit. Like I said, I don’t get any complaints from the property staff.


How has the work impacted property/residents/staff?

Everyone is happy with the work. GB are quick to do the job, they let us know if there are any unscheduled details and are really on the ball with everything.


What are your thoughts on the aftercare and service throughout the process?

Since GB have taken over property maintenance and repairs I receive no complaints.


If you were to recommend us, what would you say?

100% – We have properties in Gloucestershire and Swindon. I can’t find decent, reliable contractors in those areas either so I am currently speaking with Craig about supporting us there too. I’m so happy they are working with us, it’s so nice to have a company I can rely on. They are absolutely brilliant.

If you would like to get in touch to see how our teams can support your property with refurbishments, repairs and maintenance you can get in touch with our team on 01432 272188.